Frequently Asked Questions

General Questions
Service-Related Questions
General Questions
What is Kampo medicine?
Kampo medicine is a scientific herbal therapy systematically designed based on the human body’s reactions to causal treatments. It’s been fully integrated with Western medicine, prescribed by physicians, and trusted by individuals in Japan.

Kampo refers broadly to the traditional Japanese herbal medicine system, including its philosophy, diagnostic methods, and use of herbs.

Kampo Medicine specifically means the evidence-based, clinical application of Kampo, integrated into modern healthcare in Japan, with standardized formulas prescribed by doctors or pharmacists.

Kampo is a form of “traditional Japanese medicine” originating from Chinese medicine. Introduced from China in the 5th to 6th centuries, it has evolved over 1,400 years to suit Japan’s culture, geography, and the unique constitution of its people. Today, Kampo continues to evolve, integrating with modern Western medicine to provide combined treatments within contemporary healthcare.

Western medicine often utilizes synthetic drugs, which are typically single-component medications designed to target specific symptoms. While highly effective, they often require multiple drugs to address complex conditions involving several symptoms.

Kampo medicine is multi-component, combining various herbal ingredients. This characteristic allows Kampo formulas to address multiple symptoms with a single prescription in some cases.

Yes, in the U.S. Herbs are categorized as supplements, which are dietary products intended to complement nutrition. However, most herbal manufacturers specializing in Eastern herbal medicine only allow practitioners to purchase from them, as extensive herbal knowledge is needed. Therefore, we highly recommend getting a consultation from a trained practitioner.

No, in Japan. Kampo medicine is a pharmaceutical product with therapeutic effects, not a supplement. Kampo medicine is strictly regulated, recognized as a medicine, and can only be prescribed by licensed physicians with established therapeutic effects. 

It’s essential to consult with a practitioner who can properly analyze your symptoms. Many Kampo medicines are effective only when they match an individual’s unique constitution and symptoms. To determine this, Kampo practitioners use specific diagnostic tools unique to Kampo medicine. Based on these principles, they select the most suitable formula for each person. 

Yes. Kampo medicine is designed to enhance the body’s natural healing power by focusing on restoring overall balance in the body and drawing out its innate strength.

Through the unique synergy of combined herbs, Kampo aims to help improve not only specific symptoms but also overall well-being. This makes it effective for addressing vague complaints like unexplained discomfort, fatigue, or a pre-symptomatic feeling—issues that may not appear in test results but still impact daily life.

Kampo medicine is suitable for individuals of all ages and genders, as it’s tailored to each person’s unique constitution. However, it is particularly beneficial for:

  • Older adults: To address age-related frailty, low appetite, or overall weakness.
  • Women: For managing menopausal symptoms, hormonal imbalances, and vague complaints like fatigue or discomfort.

It’s also widely used for common issues like colds, constipation, headaches, and fatigue, making it versatile for anyone seeking a holistic approach to health.

It depends, but yes, they can in some cases. If you notice symptoms like fever, shortness of breath, coughing, fatigue, rash, abdominal pain, swelling, or muscle stiffness, stop taking the herbs and consult a practitioner immediately.

When using multiple Kampo medicines, be cautious about excessive intake of certain ingredients, such as licorice, which may increase the risk of side effects. Always inform your healthcare provider about any medications you are taking.

It depends on the herbal ingredients. Some herbs may taste bitter, while others have sweetness or sourness due to their components.

Since Kampo are tailored to each person’s constitution, those that match your body may feel easier to take. Additionally, we offer various forms, including granules and decoctions, to suit your preferences.

According to a 2024 survey by the Japan Kampo Medicines Manufacturers Association, 87% of physicians in Japan currently prescribe Kampo medicine.

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Our Service-Related Questions
What Kampo products do you offer?
We offer personalized Kampo supplements or Kampo herbal formulas, available as granules or decoctions by choice, tailored to individual needs.
Yes. Our Kampo formulas are custom-blended based on Kampo medicine assessments — a traditional Japanese herbal practice that considers your symptoms and body constitution.

Yes, for Kampo formulas: A consultation helps us recommend the most suitable formula and check for any potential drug interactions or precautions.

No, for Kampo supplements and tea: These can be ordered by completing a quiz without a consultation.

Please start by taking your constitution quiz to tell us about yourself. Based on your results, we’ll guide you through the next steps.

While we partner with a GMP-compliant manufacturer and use carefully selected herbs to ensure safety and quality, not all herbs are universally considered safe for everyone.

Through consultation, we ensure that the most appropriate herbs are provided based on your individual needs.

Yes. Traditionally, and in modern Japanese medicine, Kampo is used to support balance and address pre-symptomatic conditions (known as Mibyo). Please consult with a practitioner for personalized guidance.

No. We currently only ship within the U.S.

Yes — if your payment hasn’t been fully processed by the payment provider, you may still cancel at no cost.

Once the payment is processed, we’re happy to issue a refund if your order hasn’t gone into production yet. Please note that a small processing fee (usually around 5.0%) may be deducted to cover non-refundable transaction costs charged by our payment processor.

Refunds are processed immediately on our end once approved. However, your payment processor may take 5–10 business days (Monday–Friday, excluding holidays) to post the funds to your account.

If you requested a refund within 24 hours of purchasing the deal, it may be processed as a purchase reversal and just disappear from your statement.

Additionally, if you paid with Klarna, the refunded amount will be applied towards your Klarna account as outlined in the Klarna Help Center.

Still have questions?

Reach out to us, and we’ll be happy to assist with any inquiries you have.

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